FAQ
❓ Frequently Asked Questions (FAQ) – E-Khoka
We’re here to make your shopping experience smooth and stress-free. Below are answers to some of the most common questions our customers ask:
🛍️ Orders & Products
Q: How do I place an order on E-Khoka?
A: Simply browse our collections, add items to your cart, and click "Checkout" to complete your order. It’s fast, safe, and secure.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be modified or canceled within 1 hour of placement. Contact our support team at ekhoka93@gmail.com] as soon as possible.
Q: Do you restock sold-out items?
A: Yes! Popular products are often restocked. You can sign up for restock notifications on the product page.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: We usually deliver within 3–7 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track it directly on our website under “Track My Order.”
Q: Do you offer express or same-day delivery?
A: We offer express delivery in select cities. This option will appear at checkout if available for your pin code.
💵 Payments
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, wallets, and Cash on Delivery (COD).
Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available for most pin codes across India. A small COD fee may apply.
🔁 Returns & Refunds
Q: What is your return policy?
A: You can return or exchange eligible items within 7 days of delivery. The product must be unused and in original condition.
Q: How do I initiate a return?
A: Email us at ekhoka93@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
🧾 Account & Support
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account lets you track orders, manage returns, and enjoy faster checkout.
Q: How can I contact customer support?
A: You can reach us via email at ekhoka93@gmail.com or through our Contact Us page.
Still have questions?
💬 Contact us anytime — we’re always happy to help!